Q: What are the advantages of your products?
A: Our products are with Strong inventory spot products, Stable delivery order, Perfect after-sales service, Reliable quality assurance, Competitive factory price, Honest service.

Q: What is SenNav products warranty?
A: 1-year warranty (freely) for all products. Lifetime maintenance will be provided after the warranty period expires.

Q: What is a production standard?
A: China domestic standard and company standard. 100% quality check and durable testing before each shipment.

Q: Can you provide free samples?
A: we welcome sample orders to test and check quality. Some samples are free, and some samples should be paid in advance and the cost will be refunded after further order.

Q: How long is your lead time?
A: Usually, small batch is in stock, large batch 2-4 weeks. For customization, it is different according to actual quantity.

Q: What are your payment methods?
A: Accept payment via T/T (Bank transfer), Western Union, and PayPal; Accept L/C at sight (bulk order).

Q: What is the Shipping Way?
A: by DHL, FedEx, UPS, TNT and special line; 2-5 days by air to your nearest airport; 3-5 days by express to your doorstep.

Q: How to choose suitable item?
A: Choose products by application and parameters, or contact us directly by Email, Tel., Skype, WhatsApp; We will provide solution.

Q: How to use?
A: We provide product specification to instruct you to how to use;

Q: If products have any problem?
A: Please contact us, we will confirm the problem, replace by a new one or maintenance for free... until you are satisfied.

Q: What do you support?
A: we offer technical support, products info, samples,sales support etc. Customization service is available.


SALES SUPPORT:

1. Pre-sale service
Evaluate your application, recommend the most suitable item;

Make you fully understand the products, usage and maitenance;

Answer all your questions, and let you have no doubt before make any decision;

Adjust, revise or redesign our products to consist with the application(for customized service);

2. Sales service
Recommend the best payment term and shipping term for you;

Make official quotation and PI with company Stamp;

Keep you posted about the products producing;

Send exactly requried products on time;

Provide tracking NO. and inform you when products leave factory and arrive destination;

3. Post-sale service
Instruct products connection, installation and application;

if anything happen to products(barely will), engineer will evaluate the problem, solve the problem or exchange malfunction item for free, make sure you get the best solution and service.

Keep tracking the products usage and ask for suggestion and advice.